What is the return window?

Eligible standard in-stock items can be requested for return within 7 days of delivery, in original unused condition and packaging.

Which items are non-returnable?

Custom processed orders (cut-to-size, special finishes), special-order imports, used or installed items, final sale/clearance lots, and requests after the return window are not eligible.

How and when will I be refunded?

Refunds are issued to the original payment method within 5–7 business days after the returned items pass quality inspection. Bank posting times may vary.

How do I report transit damage?

Mark the POD as ‘Received with damage’, take photos/videos of the crate and slabs, and notify us within 24 hours via email or WhatsApp. Keep the packaging and items until review completes.

Can I cancel my order?

Standard in-stock orders can be cancelled before dispatch. Once dispatched, cancellations are treated as returns. Custom/processing orders are non-cancellable after processing starts.

Return & Refund Policy

Q: Who pays for return shipping?

Buyer arranges and insures return freight unless the return is due to our error or carrier-confirmed transit damage, in which case we cover it.

Clear, fair and project-friendly. Please review the guidelines below for returns, exchanges, and refunds for granite & marble products.

Transparent Policy

QC Before Dispatch

Easy Support

Eligibility

Returns are accepted for standard, in-stock items when all criteria are met.

Standard Products

Unopened crates / unused slabs from our standard inventory (no special processing) may be eligible within 7 days of delivery.

Proof of Purchase

Valid invoice / order ID is required. Keep packing labels and slab IDs intact.

Condition & Packaging

Product must be in original condition, no cutting/polishing performed, with complete accessories, A-frames, and crate intact.

Return Shipping

Buyer-arranged and insured return freight unless the return is due to our error or carrier-confirmed damage.

*Color/vein variation is a natural characteristic of stone and not a defect. We provide photos/video QC before dispatch to minimize surprises.

Non-Returnable Items

Custom processing/finishes (cut-to-size, edge profiling, leather/hone, book-matching) or special-order imports.
Used, installed, cut, drilled, or damaged after delivery due to handling/storage.
Clearance lots, remnants, sample pieces marked “final sale”.
Returns requested after the 7-day window.

Return / Exchange Process

Get your RMA (Return Merchandise Authorization) in a few quick steps.

Submit Request: Use the form below (or email/WhatsApp) within 7 days of delivery with order ID, photos, and reason.
Approval & Instructions: Our team reviews eligibility and shares RMA number, packing & return address.
Ship Back Safely: Use original crates/A-frames wherever possible; insure the shipment and share the docket.
Inspection: On arrival at our facility, QC is performed within 48–72 business hours.
Refund/Exchange: Approved refunds are initiated to original payment method within 5–7 business days of QC completion.

Refund Timelines & Fees

Refund Method

Original payment method (UPI/NetBanking/Card/Bank Transfer). We’ll notify you once processed.

Timeline

Initiated within 5–7 business days post QC approval. Bank posting times may vary.

Restocking

Up to 10% restocking may apply on buyer-remorse returns to cover handling, QC and storage.

Exchanges

Prefer exchanges for lot-matching where possible; price differences are adjusted on invoice.

If the return is due to our error (wrong item/finish) or carrier-confirmed transit damage, restocking and return freight are waived.

Transit Damage Claims

If you notice damage at delivery, please follow these steps immediately.

Mark POD as “Received with damage”; obtain driver initials.
Take clear photos/videos of outer crate and damaged slabs (close + wide).
Notify within 24 hours at sudarshanstoneix@gmail.com or WhatsApp +91 92570 37054.
Retain packaging/slabs until claim review completes.

Order Cancellations

Before Dispatch: Free cancellation for standard in-stock items.
After Dispatch: Treated as a return (freight & restocking may apply).
Custom/Processing Orders: Non-cancellable once processing starts.

Request Return / Exchange (RMA)

Share details below. We’ll respond with your RMA number and next steps.

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